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Creating memories for the connected traveler

Travel Transport & Hospitality

Today’s connected travelers are empowered and they view the travel experience holistically. They demand high quality digital and mobile experiences, competitive pricing across the value chain and expect to be recognized and responded to in real time according to their preferences or concerns.

SoftSages delivers digital transformation and technology solutions and services for the ‘Travel & Hospitality’ industry that includes our Air Travel, Rail, Car Rental, Hotel & Leisure, Cruise Line and Travel Management Company (TMC) clients all over the world. We possess a strong understanding of Travel & Hospitality since our inception, about two decades back. Unlike most of our competition, we have instituted a dedicated leadership group for this industry, since the beginning, resulting in several large multi-year client partnerships.

We understand that good experiences are central to a memorable holiday or business trip and hence focus on customer journey mapping and experience. There is a growing need to think beyond selling seats and rooms in the industry. eHailing for car rentals, unbundling of inventory and ancillary sales are rapidly becoming the mainstay of offerings owing to the growing customer demands. Top priority for industry remains getting closer to the customer by delivering exceptional and differentiated services that can convert an indifferent passenger or guest into a loyal customer.

From ideation to execution, Global 2000 companies trust SoftSages and partner us through some of their most business critical programs that are:

  • Engaging travelers by implementing digital platforms
  • Personalizing experiences by integrating data for better targeting and contextually aware experiences across channels
  • Delighting customers by providing seamless integration across channels for the connected traveler
  • Transforming core systems: by modernizing reservation and property management systems to help clients stay competitive