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Digital approach is sweeping the retail industry.

Retail Overview

"Digital Customer Connection" is the hotspot in retail industry today. Consumers today are much better informed and more connected using mobile shopping, personalized service and instant gratification.

These changes are giving rise to innovations around omni-channel retailing i.e. a multichannel approach to sales that seeks to provide the customer with a seamless shopping experience whether the customer is shopping online from a desktop or a mobile device or a telephone. Mobile apps, customer data mining, responsive supply chains and cutting-edge in-store self-help technologies are in demand to support the retail industry.

SoftSages helps companies to serve better by cloud services and predictive analysis. Our CRM solution and Business Analytics & Intelligence integrate social data with market intelligence and store-specific analytics to provide rich, contextual insights. We help you elevate the complete brand experience and digital solutions across functions, including supply chain, logistics, and distribution.

Retail segments which demand the solution are:

  • Grocery
  • Pharmacy
  • Department Stores
  • Apparel & Footwear
  • Mass Merchandise
  • Food Chain